Grievance Redressal Management System Launched for Tenants and Residents of Cessed Building Redevelopment Projects in Mumbai Island City

System inaugurated by MHADA Vice President and CEO Shri Sanjeev Jaiswal

• Digital mechanism developed for complaints related to transit rent, possession and redevelopment-related issues

• System to ensure transparent, time-bound and efficient grievance resolution

Mumbai, dated May 14, 2026:

A Grievance Redressal Management System developed by the Mumbai Building Repairs and Reconstruction Board has been launched to address complaints of original tenants and residents in redevelopment projects of old and dilapidated cessed buildings in South Mumbai. The system was inaugurated today by Maharashtra Housing and Area Development Authority (MHADA) Vice President and Chief Executive Officer Shri Sanjeev Jaiswal (IAS).

The system has been developed to resolve grievances related to transit rent, possession of tenements and other disputes arising in cessed building redevelopment projects. The inauguration programme was held at the regional office of the F/South Division of the Mumbai Building Repairs and Reconstruction Board at Dadar (East).

Speaking on the occasion, Shri Sanjeev Jaiswal congratulated the concerned officials and stated that the Grievance Redressal Management System is a citizen-centric initiative by MHADA to resolve the issues of tenants and residents in a timely, transparent and sensitive manner through a digital platform. He said that with the use of technology, complaints related to transit rent and other concerns of original tenants and residents in MHADA’s cessed building redevelopment projects can now be handled more efficiently, thereby improving public service delivery.

Shri Jaiswal further stated that the initiative reflects MHADA’s commitment to providing effective, transparent and time-bound services to tenants and residents of cessed buildings. He added that the core objective of the system is to ensure that every citizen’s grievance is heard, recorded and resolved within the stipulated timeframe.

The Hon’ble Bombay High Court had directed MHADA to establish a strict and time-bound mechanism for addressing complaints related to transit rent of tenants and residents in redevelopment projects implemented under Development Control and Promotion Regulation (DCPR) 33(7). In compliance with these directions, the Mumbai Building Repairs and Reconstruction Board has implemented and launched the said system.

The mechanism has been created to ensure faster resolution of issues such as non-payment or delayed payment of transit rent by developers, along with other grievances faced by tenants and residents in redevelopment projects of MHADA’s cessed buildings. The system is also expected to support timely completion of redevelopment projects and ensure that eligible tenants receive their rehabilitation benefits without unnecessary delay.

This centralised digital system aims to make the process of complaint registration, monitoring and redressal simpler, more transparent and efficient for tenants, residents, developers and other stakeholders involved in the redevelopment of old and dilapidated cessed buildings in South Mumbai. The system link will be made available on MHADA’s official website.

Applicants will be able to register on the portal by entering their details. After registration, they can log in to submit complaints and applications online, upload the required documents and track the status of their cases from time to time. Once a complaint is registered, the concerned Deputy Engineer of the respective department will receive direct alerts through SMS and email.

The Deputy Engineers will verify the complaints, issue notifications to complainants through email, schedule hearing dates and update the case status on the system. Developers will be able to view details of their respective cases, upload necessary documents and submit their responses through the platform.

The Deputy Chief Engineer will supervise the overall process and monitor the final disposal of complaints. The system will allow centralised scrutiny of complaints, secure management of documents, reduction in manual processes and quicker grievance resolution. Since every action will be digitally recorded, the system will also strengthen transparency and accountability at every stage.

Separate dashboards have been provided for Deputy Engineers, Developers and Deputy Chief Engineers, ensuring that each complaint is processed and addressed within a defined timeline.

On this occasion, Chief Officer of the Mumbai Building Repairs and Reconstruction Board Shri Milind Shambharkar, MHADA Chief Engineer-1 Shri Dheerajkumar Pandirkar, Chief Engineer-2 Shri Mahesh Jeswani, Chief Engineer-3 Shri Sunil Nanaware, MHADA Deputy Chief Executive Officer Shri Anil Wankhede, Joint Chief Officer Shri Umesh Wagh, Deputy Chief Engineer Shri Anil Ankalgi and other senior officials were present.

(Vaishali Gadpale)

Chief Public Relations Officer / MHADA

(Outward No. – 36/3214020)