Mumbai Mayor Reviews MHADA’s Monsoon Readiness and Digital Citizen Services

Mumbai, June 12, 2026: Mumbai Mayor Mrs. Ritu Tawde paid a courtesy visit to MHADA Headquarters in Bandra (East), where she met Shri Sanjeev Jaiswal, IAS, Vice President and Chief Executive Officer of Maharashtra Housing and Area Development Authority (MHADA), to review key urban governance and public service initiatives.

The meeting focused on MHADA’s preparedness for the monsoon season, particularly measures being taken to safeguard residents living in highly dangerous cessed buildings across Mumbai.

Shri Sanjeev Jaiswal briefed the Mayor on ongoing efforts by MHADA’s Mumbai Building Repairs and Reconstruction Board to relocate residents from unsafe structures to secure locations. Discussions also covered emergency coordination systems and preventive actions aimed at reducing risks to life and property during the rainy season.

The Mayor was informed that MHADA’s dedicated Control Room operates round-the-clock during the monsoon and has been strengthened with upgraded technology to ensure faster response to complaints, emergencies, and issues related to dangerous buildings.

During her visit, Mayor Tawde also toured MHADA’s Citizen Facilitation Centre and reviewed the services being delivered under one roof. She interacted directly with citizens and applicants to understand their experience with the system.

MHADA officials highlighted the authority’s digital transformation initiatives, explaining that the Centre’s services have now been fully digitized, enabling citizens to submit applications, documents, and proposals online from anywhere in the world—improving accessibility, transparency, and service efficiency.

The Mayor also reviewed MHADA’s Visitor Management System (VMS), which allows citizens to schedule appointments with officials online, helping streamline administrative processes and reduce waiting time.

Expressing satisfaction with the initiatives, Mayor Mrs. Ritu Tawde appreciated MHADA’s citizen-first approach and acknowledged its efforts to strengthen transparency, improve service delivery, and enhance public safety through technology-driven governance.